Workforce Mobility

Improve customer satisfaction and employee
productivity by leveraging real-time data

Key Points

  • Provide quick, efficient, and proactive service to customers
  • Make sense of complex data and deliver business insights
  • Automate decisions and initiate actions without human intervention
  • Ensure appropriate business metrics

With IoT connectivity businesses can minimize human interference yet still deliver faster and more proactive services to customers! This cuts costs while driving the bottom line at the same time. Everyone in the field service industry can attest to the value of being able to automate scheduling and dispatch without any human intervention. This means that decisions can be initiated and actions can be taken in real time. Response time is critical in the service industry and ultimately becomes a strategic differentiator between a positive and negative customer experience. That’s why the internetworking of physical devices is the key to achieving profitability in field service.

Field based equipment with embedded devices helps field techs obtain necessary details that drastically improve resolution efficiency. When performance is logged at scale, analytic insights uncovered in data can address issues before they happen. These insights help technicians better understand equipment and predict which parts might cause issues or fail. Takeaways from the IoT network application are revolutionizing workforce mobility by delivering accurate performance intelligence and equipment lifecycle insight.

If your business manages field service professionals that manage customer needs such as installations, the right kind of IoT connectivity can make a world of difference in terms of reduced costs and customer satisfaction. IoT connectivity is responsible for predictive models that address customer concerns before they happen. Every technician knows that the less common the service requests the more money is saved and earned. Just take the HVAC industry, for example. Weather can be unpredictable, so automating temperatures without having to dispatch a technician reduces costs of maintenance and human interference. Inadvertently, this automation also results in a happy customer that wasn’t bothered with an unnecessary hassle.

Scheduling automation is just one of the benefits of using a sensor to determine activity. Centralized consolidated systems that push updates in real time also ensure customers are satisfied. By connecting equipment for real time insights, pinpointing service outages becomes second nature.

The bottom line? Service companies can now not only change what they do, but also how they do it. IoT connectivity is responsible for transforming customer relationships, disrupting outdated business models and anticipating needs. Get started with remote, global and reliable network connectivity today!